Refund Policy

1. Policy Cancellation and Refunds

We understand that circumstances change, and you may need to cancel your insurance policy. Our refund policy is designed to be fair and transparent for all policyholders.

1.1 Cancellation Within Free Look Period

Most insurance policies include a "free look period" (typically 10-30 days from policy issuance). If you cancel during this period:

• You will receive a full refund of premiums paid
• No cancellation fees will be charged
• Refund will be processed within 15-30 business days
• Original payment method will be credited

1.2 Mid-Term Cancellation

If you cancel your policy after the free look period but before the policy term ends:

• Pro-rata refund will be calculated based on unused coverage period
• Short-rate cancellation fees may apply (typically 10% of unearned premium)
• No refund for policies with active claims
• Processing time: 30-45 business days

2. Auto Insurance Refund Terms

For auto insurance policies, specific refund conditions apply:

• Vehicle sold or totaled: Full pro-rata refund of unused premium
• Policy replacement: Credit applied to new policy
• License suspension: No refund during suspension period
• Non-payment cancellation: No refund available

3. Business Insurance Refund Terms

Business insurance policies have unique refund considerations:

• Business closure: Pro-rata refund after verification
• Policy upgrade: Credit difference applied to new coverage
• Audit adjustments: Refund or additional premium based on final audit
• Claims-made policies: Limited refund eligibility

4. Non-Refundable Items

The following fees and charges are non-refundable:

• Policy issuance fees
• Administrative processing charges
• Inspection fees
• Underwriting fees
• Premium for any period during which coverage was in force

5. Refund Request Process

To request a refund, follow these steps:

1. Contact our customer service at (855) 714-1928
2. Provide policy number and cancellation reason
3. Submit written cancellation request (email or mail)
4. Return any policy documents if required
5. Await confirmation and refund calculation

6. Refund Processing Timeline

Refund processing times vary by policy type:

• Free look period cancellations: 15-30 business days
• Mid-term cancellations: 30-45 business days
• Business policy cancellations: 45-60 business days
• Complex claims situations: Up to 90 business days

7. Payment Method for Refunds

Refunds will be issued using the following methods:

• Original payment method (credit card, bank account)
• Check mailed to address on file
• Electronic funds transfer (EFT) if previously authorized
• Credit applied to new policy if replacing coverage

8. Automatic Renewal Cancellations

If you cancel an automatically renewed policy:

• Must cancel within 30 days of renewal for full refund
• After 30 days, standard mid-term cancellation terms apply
• Renewal notices sent 30-60 days before renewal date

9. Premium Adjustments

Premium adjustments may result in refunds or additional charges:

• Vehicle changes or removals
• Coverage modifications
• Rating corrections
• Audit findings for business policies

10. Disputed Refunds

If you disagree with a refund calculation:

• Request detailed refund breakdown in writing
• Contact customer service for clarification
• Submit formal dispute within 30 days
• Escalate to management if unresolved

11. State-Specific Regulations

Refund policies may vary by state due to insurance regulations. Some states require:

• Minimum refund amounts
• Specific cancellation notice periods
• Prohibition of short-rate cancellation fees
• Faster refund processing timelines

12. Contact Information

For refund inquiries or cancellation requests:

• Phone: (855) 714-1928
• Email: info@geicinsuranceweb.online
• Hours: Monday - Friday, 9:00 AM - 6:00 PM

13. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will:

• Be posted on our website
• Apply to policies issued after the change date
• Not affect existing policies unless required by law
• Be communicated via email to active policyholders